Pricing
Start with patient access and clinical basics, then add diagnostics, revenue workflows, dashboards, and branded digital experiences as your hospital grows.
Single-doctor practice going digital
For growing clinics ready to scale
For high-volume hospitals and multi-specialty centres
For hospital groups and white-label deployments
Every plan includes unlimited patients, appointment booking, payment processing, and email notifications.
| Capability | Starter | Growth | Scale | Enterprise |
|---|---|---|---|---|
Patient portal, booking, and payments The essentials for online access, appointment booking, and payment collection. | ✓ | ✓ | ✓ | ✓ |
Clinical workspace Digital prescribing and patient record access for care teams. | ✓ | ✓ | ✓ | ✓ |
Patient feedback loop Collect and manage patient feedback after visits. | ✓ | ✓ | ✓ | ✓ |
Business reporting Operational reports for day-to-day hospital administration. | ✓ | ✓ | ✓ | ✓ |
Virtual care Remote consultation support for eligible appointments. | × | × | ✓ | ✓ |
Capacity management Tools for waitlists, recurring appointments, and scheduling control. | × | ✓ | ✓ | ✓ |
Digital front desk Patient messaging and pre-visit intake workflows. | × | ✓ | ✓ | ✓ |
Longitudinal care programs Structured journeys for chronic care and ongoing patient programs. | × | × | ✓ | ✓ |
Revenue programs Support for bundles, employer plans, and commercial patient programs. | × | × | ✓ | ✓ |
Diagnostics workflows Operational support for diagnostic ordering and results workflows. | × | × | ✓ | ✓ |
Radiology workflows Operational support for imaging orders, study attachments, and radiology reporting. | × | × | ✓ | ✓ |
Medication operations Tools for medication fulfilment and internal dispensing workflows. | × | × | ✓ | ✓ |
Claims and revenue workflows Financial workflow support for insurer and patient billing operations. | × | × | ✓ | ✓ |
Patient outreach Campaign and specialist-request workflows for patient engagement. | × | × | ✓ | ✓ |
Operational intelligence Deeper dashboards for leadership, utilisation, trends, and throughput. | × | × | ✓ | ✓ |
Integration readiness Support for connecting the platform into a hospital operating environment. | × | × | ✓ | ✓ |
Advanced governance controls Enterprise controls for data administration, privacy, and audit readiness. | × | × | ✓ | ✓ |
Dedicated branded experience A hospital-owned patient experience across web and mobile surfaces. | × | × | × | ✓ |
Enterprise connectivity Advanced connectivity for hospital groups and custom deployments. | × | × | × | ✓ |
Yes, upgrade or downgrade anytime from your hospital settings. Upgrades take effect immediately. Downgrades kick in at the end of your current billing period and are blocked if your active doctor count exceeds the lower plan limit. Deactivate doctors first.
Each plan includes a set number of appointments per month at no extra cost. Starter includes 100, Growth includes 500, and Scale includes 2,000. If your hospital exceeds the included count, a small overage fee applies to the additional appointments only. Most hospitals on Growth and Scale will never exceed their allowance.
Starter is fully self-service with no setup cost. Growth includes a one-time ₦50,000 launch fee covering configuration and initial support. Scale includes a ₦150,000 launch fee covering data migration, staff training, and system setup. Enterprise rollout is scoped and priced separately.
Yes. Talk to sales to request a 14-day trial on any paid plan before committing.
Your monthly subscription is a flat fee with no per-seat cost. You pay one price regardless of how many doctors are on your account, up to your plan's doctor limit.
No. All plans are month-to-month. Cancel anytime and your account stays active until the end of the period you paid for.
Subscription invoices, payment collection, refunds, and finance follow-up go through billing@physela.com. Sales questions before signup still go through sales.
Scale is designed for larger hospital operations and includes diagnostics workflows, radiology workflows, medication operations, claims and revenue workflows, and manager dashboards. Enterprise adds branded mobile experiences, advanced governance controls, and custom rollout support.
All hospitals get secure patient accounts, role-based access, patient identity records, consent-aware workflows, and audit coverage for care operations. Enterprise plans add advanced governance controls for data administration, retention, export, deletion, and storage-access oversight.
Apply to join Physela. We'll review your hospital and recommend the right launch path.
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