Legal

Cookie Policy

Last updated: June 2026

1. What are cookies

Cookies are small text files placed on your device when you visit a website. They allow the site to remember information about your visit, such as your login session or preferred settings.

Physela uses only the cookies described in this policy. We do not use advertising cookies, third-party tracking pixels, or social media buttons that set cookies.

2. Cookies we use

CookiePurposeTypeDuration
AuthenticationKeeps you signed in while you use Physela. Cleared when you sign out or the session expires.Strictly necessarySession / 1 hour
Hospital portalRemembers which hospital portal you are visiting on a custom domain so the right pages load.Strictly necessary24 hours
Account typeRemembers your account type (patient, doctor, or admin) so pages load faster.Strictly necessary1 hour
Session identityEnsures your account settings are applied to the right signed-in user.Strictly necessary1 hour
Page deliverySet by our hosting provider for page delivery and performance. No personal data is collected.Strictly necessarySession

3. What we do not use

  • No advertising or retargeting cookies (Google Ads, Meta Pixel, etc.)
  • No third-party analytics platforms that track you across other sites
  • No social media buttons or embeds that set cookies
  • No A/B testing tools that fingerprint visitors

4. How to control cookies

You can manage or delete cookies at any time through your browser settings. Deleting authentication cookies will sign you out of Physela.

Browser-specific instructions:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Safari: Preferences → Privacy → Manage Website Data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Edge: Settings → Cookies and site permissions → Manage and delete cookies

5. Changes to this policy

We will update this policy if we add or remove cookies. Material changes will be communicated in line with our Privacy Policy update process.

6. Contact

Questions about cookies or data privacy: privacy@physela.com